General Terms & Conditions

We want to make your stay with us as pleasant as possible. This also means that you should know exactly what services we provide, what we stand for and what obligations you have towards us. Please note the following General Terms and Conditions (GTC), which govern the contractual relationship between you and us and are intended to apply in the interests of both parties and which you acknowledge by booking.

Allgemeine Geschäftsbedingungen

  1. All offers, agreements and services are based exclusively on these conditions. Deviating conditions which have not been expressly accepted by us are non-binding for us, even if they have not been expressly contradicted.
  2. In principle the prices of our price lists apply. The respective price list with the newest date is valid. Only in the case of written offers or written agreements shall the prices stated in the offer or agreement apply.
  3. If you withdraw from your planned stay, event or use of our services (cancellation), the following cancellation fees apply based on the event price:
    1. for weddings, family celebrations (banquets), conferences or somthing like this:
      • up to 14 days after order No fees
      • up to 15 months before the start of the event No fees
      • from 15th to 12th month before the start of the event 5%.
      • from 12 to 9 months before the start of the event 10%.
      • from the 9th to the 6th month before the start of the event 15%.
      • from the 6th to the 3rd month before the start of the event 20%.
      • from the 3rd to the 1st month before the start of the event 25%.
      • from the 30th to the 7th day before the start of the event 40%.
      • from the 7th to the 3rd day before the start of the event 60%.
      • from the 3rd to the 1st day before the start of the event 80%.
      • after the 1st day in full amountCancellation fees in this amount are necessary because we have no possibility in the banquet area to allocate the room elsewhere at short notice. There are no fees at any time in the event of force majeure, death in the immediate family circle (with a copy of the death certificate). We must be informed of this in writing within three days. You have the possibility to take out a cancellation insurance with us.
    2. for hotel rooms
      • up to 28 days before departure No fees
      • from the 27th to the 8th day 50%.
      • from 7th to 1st day 80 %
      • after the 1st day in full
      • The date of written receipt of the cancellation is decisive.
    3. Our hotel rooms are all non-smoking rooms. If you still smoke in our room, we must charge you a cleaning flat rate of Euro 100.00 additionally. The same applies to unregistered animals in allergic rooms.
    4. For restaurant or hall events, only the number of persons present on the day of the event will be charged. You have the option of informing us of the exact number of persons up to one day before the event. If, however, less than 95% of the registered persons participate in the event, we reserve the right to charge you the difference up to the tolerance limit (95%). If a package price has been agreed, it will be valid for 10 hours from the first service. Each additional hour or part thereof will be charged at Euro 1.00 per registered person.
    5. Please note that you are not entitled to the provision of certain rooms or rooms. We will do our best to accommodate your wishes. Should the rooms promised in a written order confirmation not be available, we are obliged to endeavour to find an equivalent replacement in the house or in other objects.
    6. For damages or losses that occur during your stay or your event, you are liable to us, unless the damage is within our area of responsibility or was caused by a third party and the third party actually provides compensation.
    7. In the event of force majeure (fire, strike, flood, storm, etc.) or other hindrances for which we are not responsible, in particular those outside our sphere of influence, we reserve the right to withdraw from the contract. A claim against us cannot be derived from this.
    8. Our services are generally due for payment upon their provision. In the case of overnight guests staying at our premises, we may postpone the due date until the day of departure. Here too we reserve the right to prepayment.
    9. Booked rooms are available from 14:00 on the confirmed day of arrival. They must be vacated by 11:00 on the day of departure at the latest. Should you wish a later departure, we ask you to coordinate this with us in time. We will do our best to make a later departure possible. However, this does not constitute an obligation. Should you depart later without our confirmation, we must charge you half the room rate by 5 p.m. and the full room rate after 5 p.m..
    10. If you have not expressly agreed a later arrival time with us, we have the right to assign your booked room after 6 p.m. elsewhere, without you being able to derive a claim from this. If this is not possible, we are entitled to charge the room price.
    11. The law of the Federal Republic of Germany applies to our legal relationship.
    12. As far as legally permissible, Rotenburg (Wümme) is the exclusive place of jurisdiction for all disputes arising directly or indirectly from this contractual relationship.
    13. We are not liable for any property, cloakroom, valuables, accidents, theft or damage to your person or property in the area of our house or outdoor facilities, including parking. For valuables we offer you our hotel safe.
    14. Should individual provisions of this agreement become invalid, the validity of the remaining provisions shall not be affected. In all other respects, the statutory provisions shall apply.

Last Update: 22.06.2017